Refund and Returns Policy

Last Updated: August 6, 2026

At Sprinta Sports, we are committed to providing high-quality sportswear, apparel, and sports products. We want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable order specifications, please contact us so we can review the issue and provide an appropriate solution.

1. Eligibility for Returns

A product may be eligible for return or replacement if:

  • You received the wrong product.

  • The product is damaged or defective upon delivery.

  • The product does not match the specifications confirmed at the time of order.

  • The product has a manufacturing defect.

  • The return has been approved by Sprinta Sports before the product is shipped back.

Products must generally be returned in their original condition, unused, unworn, and with their original packaging, labels, and accessories where applicable.

2. Non-Returnable Products

Certain products may not be eligible for return or refund, including:

  • Customized or personalized products

  • Products manufactured specifically according to a customer’s requirements

  • Products that have been worn, washed, altered, or damaged after delivery

  • Products without original tags or packaging where these are required

  • Products returned without prior approval

  • Products returned after the applicable return period

For customized or made-to-order products, please carefully review and confirm the specifications before production begins.

3. Return Request Period

Customers should contact Sprinta Sports as soon as possible after receiving an order if there is a problem.

For damaged, defective, incorrect, or missing items, we recommend contacting us within 7 days of delivery.

To request a return, please provide:

  • Order number

  • Customer name

  • Product name

  • Description of the issue

  • Clear photographs or videos showing the problem

  • Any other information requested by our support team

We may request additional information to determine whether the product qualifies for a return, replacement, or refund.

4. How to Request a Return

Before returning any product, please contact Sprinta Sports and receive return authorization.

Do not send products back without contacting us first. Unauthorized returns may not be accepted or processed.

Once your request has been reviewed, we will provide the appropriate return instructions if the return is approved.

5. Damaged or Defective Products

If your order arrives damaged or contains a manufacturing defect, please contact us promptly with photographs or videos of the product and packaging.

After reviewing the claim, Sprinta Sports may offer one of the following solutions:

  • Replacement of the affected product

  • Repair where applicable

  • Store credit

  • Partial refund

  • Full refund

The solution will depend on the nature and severity of the issue.

6. Incorrect Products

If we send you an incorrect product, please contact us as soon as possible.

After verification, Sprinta Sports may arrange a replacement with the correct product or provide another appropriate resolution.

Where the incorrect item was caused by an error on our part, we will provide instructions regarding the return and replacement process.

7. Refunds

If your refund is approved, the refund will be processed using the original payment method where possible.

The time required for the refunded amount to appear in your account may vary depending on your payment provider, bank, or financial institution.

Shipping charges may be non-refundable unless the return is due to an error, defective product, or other issue attributable to Sprinta Sports.

8. Return Shipping Costs

If the return is required because of an incorrect, defective, or damaged product caused by Sprinta Sports, we will review the appropriate return shipping arrangement with the customer.

If a return is approved for another reason, the customer may be responsible for return shipping costs.

International customers may also be responsible for applicable customs duties, taxes, shipping charges, or other costs associated with returning an order unless otherwise agreed in writing.

9. Exchanges

Exchanges may be available for eligible products depending on product availability.

If the requested replacement is unavailable, Sprinta Sports may offer an alternative product, store credit, or refund where applicable.

Customized or personalized products generally cannot be exchanged unless they are defective, damaged, or incorrectly produced according to the confirmed order specifications.

10. Order Cancellation

Customers should contact Sprinta Sports as soon as possible if they wish to cancel an order.

Cancellation requests may be accepted only if the order has not already entered production, customization, packaging, or shipment.

Once production or customization has started, cancellation may not be possible, particularly for made-to-order or customized products.

11. Sale and Promotional Items

Products purchased during sales, promotions, or special offers may be subject to specific return or refund conditions.

Where special return conditions apply, they will be communicated as part of the applicable promotion or product offer.

12. International Orders

For international orders, customers are responsible for providing accurate shipping and contact information.

Sprinta Sports is not responsible for delays caused by customs clearance, incorrect customer information, import restrictions, or circumstances outside our reasonable control.

Customers may also be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country.

13. Products Damaged After Delivery

Sprinta Sports is not responsible for damage caused by improper use, washing, storage, alteration, customization, accidents, normal wear and tear, or failure to follow applicable product care instructions.

Such products may not qualify for a return, replacement, or refund.

14. Inspection of Returned Products

Returned products may be inspected after receipt.

If the returned product does not meet the conditions of this policy or the issue cannot be verified, Sprinta Sports may reject the return or adjust the applicable refund or replacement decision.

15. Changes to This Policy

Sprinta Sports reserves the right to update or modify this Refund and Returns Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.

16. Contact Us

If you have questions regarding returns, exchanges, refunds, or an order issue, please contact Sprinta Sports.

Sprinta Sports
Address: Khadim Ali Road, Kotli Behram, Sialkot, Pakistan
Phone / WhatsApp: +92 311 0428354
Website: Sprinta Sports

Please include your order number and relevant product details when contacting us so that we can assist you more efficiently.